Frequently Asked Questions
Everything you need to know about our craft beer and delivery.
How long does shipping take for my beer order?
We aim to deliver your craft beer within 3-5 business days. You will receive a tracking link via email as soon as your box leaves our warehouse.
Do I need to be home to sign for my delivery?
Yes, because our products contain alcohol, someone over the age of 21 must be present to provide a valid ID and sign for the package upon delivery.
What should I do if my bottles arrive broken?
While we pack our boxes securely, accidents can happen. Please take a photo of the damaged items and contact our support team within 48 hours for a full refund or replacement.
How should I store my BrewDog beers?
To maintain maximum freshness and flavor, we recommend storing your beer in a cool, dark place, preferably a refrigerator, and consuming it before the 'Best Before' date on the can.
Are there any gluten-free or vegan options available?
Yes, we offer several vegan-friendly beers and specific gluten-free options like our 'Vagabond' Pale Ale. Please check the product descriptions for specific dietary labels.
Can I change or cancel my order after it's placed?
Our warehouse team works fast to get your beer moving. You can cancel your order within 30 minutes of placement; after that, we are unable to make changes as the shipment is already being processed.